Returns and Warranty Policy
Returns:
Warranty:
- 30-Day Return Policy: Full refund if returned within 30 days of delivery.
- Original Packaging: Product must be in its original packaging.
- Complete Items: Include all accessories, manuals, and documentation.
- Condition: Product must be free from damage, alterations, and wear.
- Refund Process: Refunds are processed after receipt and inspection.
- Return Shipping: Customer is responsible for return shipping cost (for non-warranty returns).
Warranty:
- All Products: 2-year warranty covering manufacturing defects and electronics malfunctions.
- Coverage: Includes repair or replacement and return shipping cost.
- Hassle-Free Service: Sotsu covers all repair or replacement shipping costs.
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FAQs
Do you offer warranty?
Warranty terms may vary depending on the product, so please refer to the product documentation or contact our customer support team for specific details.
Can I adjust the height, tilt, and swivel of your monitors?
Absolutely! Our monitors feature a magnetic stand that allows for effortless adjustment of height, tilt, and swivel angles, providing flexibility and stability for optimal viewing comfort.
What connectivity options are available on your monitors?
Our monitors feature a Mini HDMI port for display input and a versatile Main Type-C port, supporting all functions including display input, power input, and passthrough charging, ensuring seamless connectivity and convenience for your setup.
Do you ship outside the US?
Not at the moment, but we are planning to soon!